Home Security Troubleshooting – Common Problems & FAQs
Home Cameras
Home Alarm Systems
Home Lockers
Video Door Phone
- EVE Home Cameras
- EVE NX Home Cameras
- How do I connect the camera through the WPS function?
- Does it support 5G Wi-Fi?
- Will the camera connect to any router?
- Can I record videos locally on the camera?
- How to install a micro SD card?
- Does Godrej provide cloud storage for data?
- How can I retrieve data from a memory card?
- Can I take back up of NCR video recording directly on the computer system?
- What if my camera QR sticker is torn or removed?
- Is the camera waterproof?
- My mobile phone cannot receive alarm prompts when the camera is online.
- Will my EVE camera do continuous recording in the memory card inserted?
- Can we see the live view without internet?
- Will my recordings be recorded on camera when offline?
- Does the camera support power via USB devices or a portable battery?
- I'm changing my Wi-Fi network, what do I need to do?
- If my Wi-Fi password changes, what do I do?
- What is the recommended bandwidth for the EVE cameras to function properly?
- How many days of video footage can be stored in a 16GB microSD card?
- Can you view recorded video from the Godrej EVE App?
- Can I mount the EVE camera outside?
- Can I turn off sound recording on Godrej EVE cameras?
- Can I see the live view on the computer?
- Can it support connection with a hard disk for continuous video recording?
- How will the video be deleted from the memory card or hard disk if NCR is full?
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- I cannot connect to the original device after changing the router password/replacing the router.
- Is the camera compatible with a 5GHz router?
- What should I do in case the dual band router fails to connect to the camera?
- What should I do if I don’t receive an OTP while sign-up/creating an account?
- What should I do in case of a password mismatch?
- How to add a new device?
- Why am I seeing a ‘Failed to add device’ message prompt?
- How do I solve a login issue OR how to unbind the device?
- Abnormal exclusion
- What should I do if the camera is offline?
- How to reset the camera?
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- If a sensor is triggered but the panel does not give alarm
- Can I put 4G Jio SIM card?
- Which SIM should I use for my panel?
- How many sensors/devices can be added with the panel?
- What features are not available through the mobile app?
- Can I delete selected devices/sensors?
- What is the range of the wireless sensor?
- What is the charging time for batteries?
- What is the battery backup?
- How many mobile numbers can I added with the app?
- Can I set repeat incoming calls/SMS count in any event?
- Can I receive low battery indication from any kind of sensor on the mobile app?
- Will I get a notification/alarm if the main panel is tampered?
- What if my Eagle I plus panel QR sticker is torn or removed?
- Can I dial any mobile number from the panel and receive the same on panel?
- Can I rename the zone names?
- Can I check previous logs in the app/panel?
- Can I add a wired sensor with panel?
- Can I reset the panel through the app?
- Can I delete the sensor through the app?
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- How do I replace the batteries?
- What do the green and red LED indications mean?
- How do I check battery status?
- What to do if sensor does not read my fingerprint?
- Can I delete a selected fingerprint?
- How to delete a fingerprint?
- How do I register a fingerprint?
- How do I close a biometric locker?
- How to open a biometric locker?
- What do you mean by ‘secure good’?
- What is the use of the USB Port?
- What can I do if the batteries are weak or dead?
- Which batteries should I use for my locker?
- How do I replace batteries?
- How do I know my locker needs battery replacement?
- Can the override keys be duplicated manually?
- Why do I need a home locker?
- Why should I choose a digital home locker over a conventional wooden wardrobe safe?
- Are all lockers burglary and fire resistant?
- Which lockers are fire resistant?
- What if someone takes away the entire locker? / How do the bolts make the locker burglary resistant?
- Will the locker come with anchoring bolts?
- What do I do to ensure safety before I start using the locker?
- What if my locker doesn’t lock?
- How long does the warranty last?
- How do I log a complaint?
- Can I get a demo of a home locker?
- How do I change the master code?
- How to change user code in Home Mode?
- How to change the user code in hotel mode?
- Do you provide locker installation?
- I have forgotten my password, how do I open the locker?
- What do error codes indicate?
- Where do I keep my keys after I have installed the locker?
- I have forgotten my password and I lost the mechanical key. How do I open the locker?
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- Seethru & Solus
- What is the minimum broadband speed required for See Thru Pro VDP to work efficiently?
- What is the external storage capacity for See Thru Pro VDP?
- What is the maximum storage capacity for images and videos?
- My voice is not audible to another person when I am speaking through See Thru Pro App?
- I am unable to receive ring alerts on my phone.
- Can I record videos on VDP?
- How can I transfer calls to another extension?
- Can I add external cameras to VDP?
- How to eliminate device name error?
- What if I get only images instead of video on the app?
- What if I am having an issue with live feed on a mobile application?
- Motion detection video is not recorded in my VDP?
- What if I am getting a “Poor network connection” error?
- I am not able to connect VDP to my home Wi-Fi network.
- Issue in voice mail function
- Can I connect a different Godrej model indoor unit to See Thru 7-inch VDP?
- Is there a wireless connection between indoor and outdoor units for Wi-fi VDP?
- Can I see the live view on my TV monitor?
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